How can we help?

Quick steps for purchase access, recordings, and Real-Life Practice.

Restore a purchase

Open HaloSway’s purchase or settings screen and choose Restore Purchases. Use the Apple Account that made the purchase. The 7-Day Voice Upgrade is a permanent non-consumable purchase; Real-Life Practice requires an active monthly subscription and completed Day 7.

Manage or cancel Real-Life Practice

Use Manage Subscription in HaloSway, or open iOS Settings → your name → Subscriptions. Apple manages billing, renewals, cancellations, and refund requests. Canceling prevents future renewal; access continues until the end of the paid period shown by Apple.

Microphone or recording trouble

Check iOS Settings → Privacy & Security → Microphone and make sure HaloSway is enabled. Disconnect an unintended Bluetooth audio device, reopen the app, and record again in a quiet room. Local recordings are not removed when HaloSway deletes a temporary remote analysis copy.

Potential Voice or coaching is unavailable

Confirm you have a stable connection, keep HaloSway open, and try the action again. If a take could not be processed clearly, record the same passage again when prompted.

Delete recordings or account data

Open HaloSway → Privacy & Data. You can delete individual recording groups or choose Delete My Data to remove your HaloSway account data, progress, and private files. This does not cancel an Apple subscription; manage that separately through Apple.